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Existing Enquiries 0191 232 1123
Conveyancing 0191 260 6571

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Bus accident claims

If you’ve been physically injured or mentally impacted in a bus accident, you’ll likely be eligible for a bus accident claim.  

Whether you’ve suffered a minor injury or your life has been completely changed by the accident, True Solicitors LLP can provide you with expert advice and arrange the treatment you need to help you recover. 

Every case is operated on a no-win, no-fee basis so you’re not at risk financially. Call us on 0344 854 7000 or complete our contact form to begin your compensation claim. 

Start my claim

Bus accident claims process 

A bus claims process varies depending on how serious the injury is and how it affects your health and life following the accident. 

Bus accidents are subject to pre-action protocols, steps both parties need to take to resolve a claim without needing to go to court. 

Every bus accident claim should start with a letter of claim known as a claim notification. If the claim is a whiplash-related injury, this is sent to the responsible party via the Official Injury Claims portal. The letter outlines the details of the incident and any losses suffered both psychological, physical as well as financial 

More serious or catastrophic injuries with a profound, permanent effect don’t need to go through the portal, they follow a different process. Please refer to our serious injury page for this. 

What stages are in a bus accident claim? 

The bus accident claims process can be a little daunting, however, it’s more simple than it may seem. 

The below steps will take place for your bus accident claim: 

  1. A personal injury solicitor is appointed 
  2. Fact-finding will take place to find out who is responsible and find who to claim against 
  3. Evidence will be gathered including witness statements, police reports, CCTV, etc.  
  4. Your injuries will be assessed and treatment arranged 
  5. We’ll find the compensation deserved based on factors like your injuries, lost income, any future losses and more 
  6. We’ll work to get you the maximum compensation 

If an agreement can’t be made, we’ll progress your claim to court. 

How much is a bus accident claim? 

True Solicitors LLP offer a no-win, no-fee service for all bus accidents. A success fee will be agreed upon at the beginning of your claim with a maximum percentage of your compensation arranged. This covers our legal expenses and insurance premium. 

 You can calculate how much your claim may be worth, using our compensation calculator below. 

Calculate claim

Common injuries caused by bus accidents 

Here are the most common injuries caused by bus accidents:  

Whiplash injuries – this includes symptoms of neck and shoulder pain as well as headaches, dizziness and tinnitus. 

Psychological injuries – both short and long-term effects and trauma can be caused including depression, emotional distress, PTSD and others. 

What are the new regulations for whiplash-related injuries following a bus accident? 

How road traffic accident claims, including bus accidents, were processed, changed on the 31st of May 2021. This includes a tariff on whiplash claims and compensation as well as a new portal. 

The portal goes between claimants and defendants to make bus accidents as straightforward as possible. 

Changes include the following: 

  • Claims for whiplash need a medical report 
  • Award flexibility has increased to a maximum of 20% 
  • Claims for whiplash lasting less than two years with minor or no psychological impact must be settled on a tariff system between £240 and £4,345 
  • Whiplash compensation is fixed with compensation linked to tariffs 
  • The general damage small claims limit rises for bus accidents from £1,000 to £5,000. Legal fees can no longer be recovered from the other side on claims £5,000 and less 
  • Claims for injuries valued over £5,000 and less than £10,000 must go through the Official Injury Claim (OIC) portal 

What details do you need for a bus accident claim? 

  • The details of the incident including date and time as well as the location 
  • Damage to the vehicle and injuries 
  • Makes and models of vehicles 
  • Owner details 
  • The speed and weather conditions when possible 

The different types of injuries and losses caused by the accident should also be included such as: 

  • Pain and suffering 
  • Past, present and future loss 
  • Medical and travel costs 
  • Care and rehabilitation 
  • Modification to your home 

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