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True Solicitors

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Making a claim FAQs

True Solicitors answer our frequently asked questions for making a Personal Injury or Financial Mis-selling claim:

We handle Personal Injury and Financial Mis-selling claims on a No Win, No Fee basis. Our charges to you are dependent upon the individual type of case, and are typically a percentage of the compensation amount that we obtain for you.

For Personal Injury claims including: road traffic accidents, accidents at work, industrial disease, medical negligence and accidents in public, we charge a 25% success fee which is taken from the compensation settlement.

For Financial Mis-selling claims the success fee is charged at 30% of your compensation settlement.

The amount of compensation that you will receive is dependent upon the individual circumstances of your case. The amount will depend on factors such as:

– The severity of your financial loss: including how much money you have lost or will lose as a result of your personal injury or financial investment (e.g. loss of earnings, travel expenses, financial loss from poor financial advise).

– Future care and support needs.

– The severity of your future health complications.

It is unlikely as less than 5% of claims end up in court. If your case is one of them we will arrange for a specialist Barrister to represent you at court.

You may be able to claim financial compensation to cover the cost of the following:

– Personal injury: damage to your person, including the physical and emotional consequences of that and the impact it has on your day to day life.

– Rehabilitation: immediate and ongoing treatment, e.g. Physiotherapy and Counselling.

– Property damage: damage to vehicles or clothing for example.

– Financial loss: recouping money lost e.g. by not being able to work due to your accident. Recouping expenses previously incurred e.g. medication.

If you are claiming for Financial Mis-Selling, Cavity Wall Insulation or Credit Hire Charges, then we can recover the financial compensation which will put you in the position you would have been in had you not been wronged.

You may be able to claim for compensation if you’ve been injured in an accident that wasn’t your fault, you’ve lost money due to an investment, or your property has been damaged, through the negligent actions or advice of another person. True Solicitors expert Personal Injury solicitors and Financial Mis-selling lawyers will be able to advise you on the merits of your claim.

The length of time it will take for your claim to settle depends on the individual circumstances of each case. Straightforward cases may be settled within a few months, however the following issues will make a case a little longer:

– If the other side doesn’t accept responsibility.
– If the other side is uninsured.
– If the case has to go to court.
– If the case is very complex.

None of these things should deter you from pursuing what’s right. Call us anytime and we’ll give you honest advice regarding what to do. Or leave your contact details and our Front Line Team will call you back.

1) Our Front Line Team will speak with you and gather all the information required to make a claim on your behalf.
2) You’ll be introduced to your Case Manager, who will submit your claim to the other party.
3) Your Case Manager will gather all of the evidence needed to prove your case:
i) Arrange a medical examination if appropriate.
ii) Explore treatment necessary to assist your recovery.
iii) Collect supportive evidence to substantiate your claim for any losses or expenses you have incurred
4) Your Case Manager will present your claim to the other party and pursue your claim through to its conclusion.

You have up to 3 years from the date of the accident to lodge a claim with the court. It is advisable to start the claims process the sooner the better while the evidence and the memories of you and your witnesses are fresh.

You are able to make a claim on a child’s behalf at any time after the accident happened, before the child reaches the age of 18. After the child has turned 18 they have until they are 21 to make a claim themselves.

If you would like to pursue a claim on behalf of a loved one who has sadly passed away, where the consequences of the accident has contributed towards their death, you can make a claim within three years of the date of death.

There is no time limit for making a claim on behalf of someone who is deemed mentally incapacitated to make a claim themselves.

You must have purchased your solar panels within the last 5 years to be eligible to make a claim. At least £100 of the total payment, for the panels, must have been made using a method of credit or finance agreement.

Some accidents leave the victim unable to claim and some claimants are too young to claim in their own right – these cases can be brought by family or friends without any issue at all.

You are able to make a claim on a child’s behalf at any time after the accident happened, before the child reaches the age of 18. After the child has turned 18 they have until they are 21 to make a claim themselves.

If you would like to pursue a claim on behalf of a loved one who has sadly passed away, where the consequences of the accident has contributed towards their death, you can make a claim within three years of the date of death.

There is no time limit for making a claim on behalf of someone who is deemed mentally incapacitated to make a claim themselves.

Many clients worry that they will need to take time off work, or cancel prior engagements to meet face to face with the solicitor handling their claim or conveyancing. There is however no need to worry, True Solicitors will contact you via your preferred method of communication throughout your claim. We are happy to contact you via email, phone, SMS, post or face to face meetings should you wish.

Do not hesitate to contact your case handler and ask them to explain any legal terminology that you are unsure of. We will always try our best to explain terms to you in plain and simple English.

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Please Note: Estimate amounts are guidelines only. Your injury and recovery are as individual as you are. The amounts are guideline amounts only and any settlement will be based upon the evidence of medical practitioners.
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