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Complaints Policy
True Solicitors LLP is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about any invoice, please contact our Client Care Partner Andrew Mayall by telephone on 0191 232 1123 or by email at andrew.mayall@true.co.uk
We have a procedure in place which details how we handle complaints a copy of which is available upon request from our Client Care Partner or by clicking here.
Complain to the Legal Ombudsman
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at PO Box 6167, Slough, SL1 0EH, by telephone on 0300 555 0333 or by email at enquiries@legalombudsman.org.uk to consider the complaint.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
Alternative complaints bodies such as Promediate (www.promediate.co.uk) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.
We do not agree to use Promediate.
Complain to the SRA
The SRA deal with cases where firms or those who they regulate have breached the SRA Principles. If you would like to make a complaint based on a breach of SRA principles involving unethical behaviour such as fundamental dishonesty or the unlawful taking of funds, you can do so by contacting the SRA following this link: https://www.sra.org.uk/consumers/problems/report-solicitor/.
