Complaints Policy

True Solicitors LLP is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about any invoice, please contact our Client Care Partner Kieran Magee by telephone on 0113 386 2600, by email at kieran.magee@true.co.uk or by post at our Leeds office, 2 Lisbon Square, Leeds, LS1 4LY. We have a procedure in place which details how we handle complaints a copy of which is available upon request from our Client Care Partner or by clicking here.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ, by telephone on 0300 555 0333 or by email at enquiries@legalombudsman.org.uk to consider the complaint. Normally you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint. In addition, you should note that the Legal Ombudsman will not be able to accept your complaint if:

• more than six years have elapsed from the date of the alleged act or omission giving rise to your complaint;
• more than three years have elapsed since the time that you should have known about your entitlement to make a complaint; or the date of the alleged act or omission giving rise to the complaint was before the 6^th October 2010.

Alternative complaints bodies such as Promediate (www.promediate.co.uk) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.

We do not agree to use Promediate.