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New Enquiries 0344 854 7000
Existing Enquiries 0191 232 1123
Conveyancing 0191 260 6571
New Enquiries 0344 854 7000
Existing Enquiries 0191 232 1123
Conveyancing 0191 260 6571

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Steve McCourt

Partner - Personal Injury (Road Traffic Accidents) and Head of Compliance


Public Transport

Public transport accident claims are common, which is not surprising given that millions of journeys each year are undertaken on our roads, railways and in the skies. The operators of public transport have a duty of care for you as a passenger whilst travelling on their services.

If you have suffered injuries as a result of being involved in a road traffic accident whilst travelling on public transport we may be able to help obtain compensation for you.

Contact us today for a free, initial assessment of your claim. Submit your details below or call us on 0344 854 7000. A member of our expert personal injury team will call you back to discuss your claim, at a time that is convenient for you. TRUE Solicitors operate on a No Win, No Fee basis.

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Common types of public transport accidents

The most common public transport accidents claims we see involve the following modes of transport:

Buses and coaches– Common types of bus and coach accidents are caused by driver error, such as the driver being distracted or tired leading to collisions. Other types of bus accidents can happen as a result of mechanical failure, poor road conditions or due to the fault of a third party.

Trains (including the Tube and Metro)– Train accidents such as derailments can cause devastating consequences, in the worst cases resulting in the death of loved ones. TRUE Solicitors will handle your claim with care and compassion be in on your behalf or that of a deceased family member.

Taxi accidents – Although taxi drivers are extremely experienced road users, accidents can still happen. You may be able to make a claim if you were a passenger in an accident, or if you were the driver of the taxi and were injured due to the other driver’s negligence.

Air (aeroplanes and helicopters)– Travelling by air still remains statistically the safest way to travel, however accidents do still sadly happen. The Montreal Convention states that airlines are liable to compensate injured passengers up to the value of around £90,000, despite proof of fault on behalf of the airline. The Montreal Convention does however limit the time period of making a claim to two years from the date in which the accident occurred.

Pedestrian accidents – If you were hit by a car, bus or taxi whilst on foot you may be able to make a claim.

Public transport accidents claims can be very serious, for example if there is a train derailment, however most accidents we see are caused by simple slips or trips, luggage falls, or in the case of bus accidents, the negligent driving of either the bus driver or the driver of another vehicle.

With regard to bus accidents, CCTV evidence is often available to help determine who was at fault for the accident. Also, there may be a number of eye witnesses who may be able to help if liability is disputed.

With regard to public transport accident claims on trains and aeroplanes, these usually happen when embarking or disembarking, or it could be that a suitcase falls from overhead storage causing injury to an unlucky passenger.

How much compensation can I expect to receive?

The level of compensation that you may receive is dependent on a number of different factors relating to your accident. Compensation is calculated based on the below points:

  • The severity of your accident
  • Loss of earnings- current and future losses
  • Medical expenses
  • Travel expenses to and from medical appointments
  • Your pain and suffering

To get an idea of the level of compensation that you could receive for any physical injuries that you have suffered please use our compensation calculator below:

Calculate my claim

How much will it cost to make a claim?

TRUE Solicitors will manage your claim on a ‘No win, No fee’ basis. Our charges to you are dependent upon the individual type of case, and are typically a percentage of the compensation amount that we obtain for you.

The success fee we charge for personal injury claims ranges from 20% to 30% (+ VAT) of the compensation settlement, depending on the type of claim and whether court proceedings are issued.

Why choose TRUE Solicitors to pursue your public transport claim?

Whatever the circumstances of the accident, TRUE Solicitors LLP will provide you with honest, straightforward advice, and will fight hard to recover maximum compensation for public transport accident claims in the shortest time. Remember, nobody wins more than TRUE.

For a free, no obligation initial assessment contact us now on 0344 854 7000.  Alternatively, you can email us at, or submit an enquiry via the form on our website, and we will contact you without delay to discuss your case

 Our ‘No Win, No Fee’ service gives our clients peace of mind.

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Our Process


Submit Your claim – we will establish who was at fault and submit a claim on your behalf.


Gather the Evidence and Arrange Treatment – we will collect all of the evidence needed to prove your claim, arrange a medical examination for you, and if appropriate arrange treatment to assist with your recovery.


Win Your Claim – we will fight hard on your behalf to recover maximum compensation in the shortest time.

How Long Will My Claim Take?

The length of public transport accident claims depend on whether the other party admits fault, the severity of the injury and the extent of the claim for losses and expenses. Straightforward public transport accident claims may settle within a few months, whereas complex cases may take in excess of a year.

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Steve McCourt

Partner - Personal Injury (Road Traffic Accidents) and Head of Compliance


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