Call Today 0844 854 7000
Call Today 0844 854 7000

If you or someone you know has suffered from holiday illness, contact us now on 0844 854 7000 for free, impartial advice about claiming compensation.

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Andrew Mayall

Personal Injury Solicitor (Employer and Public Liability)

Newcastle Upon Tyne


Holiday Accident Claims

Holidays are a time for relaxing and taking a well-earned break from your daily life, and an all-inclusive holiday allows you to eat, drink and enjoy your resort without spending any more money. But what happens if your dream holiday makes you ill?
Food poisoning can be devastating, resulting in symptoms lasting weeks and sometimes even having long term effects.
TRUE Solicitors LLP know how a holiday illness can impact on your life and we can help you to get the compensation you deserve.

How do I know if I have a claim?

TRUE will consider the circumstances of your claim carefully and discuss it with you in detail, but there are some common themes to making holiday illness claims. They are:

  • That you purchased a holiday package (flights and hotel) from a tour operator.
  • That you stayed all-inclusive in the resort.

Your tour operator has to ensure that the hotels and resorts they use are up to standard by The Package Travel [etc] Regulations 1992. This means they are liable if you become ill due to the neglect of your hotel whilst you are on holiday.

At TRUE Solicitors LLP, we can tell you quickly if you have a legitimate holiday illness claim and we can then start the process of getting maximum compensation quickly.

Types of Holiday Illness

Bacterial infections are usually responsible for holiday illnesses. Some of these include:

  • Salmonella
  • Ecoli
  • Campylobacter
  • Cryptosporidium
  • Shigella

Symptoms of these illnesses can take anywhere from 6 to 48 hours to start after the cause of the infection and include sickness, diarrhoea and stomach cramps. These symptoms can continue for weeks after and may result in secondary illnesses causing long term problems.

Cause of Holiday Illness

There are many of reasons why you may become ill on holiday. They are:

  • Food not cooked properly.
  • Food not stored at the correct temperature.
  • Food being left out for long periods.
  • Poor hygiene of the catering team preparing the food.
  • Contaminated food preparation areas.
  • Hotels using tap water instead of filtered water for ice or washing fruit and vegetables.
  • Public toilets and swimming pools becoming infected by someone who is already ill with a bacterial infection.

Whatever the cause of your holiday illness, your tour operator is still responsible if the Hotel is at fault.

Make A Holiday Illness Claim

If you have been ill on holiday and you have stayed in an all-inclusive resort, it should be reasonably straight forward to make a compensation claim. In addition to the compensation for your pain and suffering, it is possible to recover compensation for the loss of enjoyment of your holiday, particularly if you became ill very early into your holiday.

Compensation Amounts
Compensation varies between £800 for a few days illness up to £44,000 for serious long-term effects.

For a free, no obligation initial assessment or more advice on holiday illness claims, contact us now on 0844 854 7000.  Alternatively, you can email us at, or submit an enquiry via the form on our website, and we will contact you without delay to discuss your case

 Our ‘No Win, No Fee’ service means there is no financial risk to you.

Our Process


Submit Your claim – we will establish who was at fault and submit a claim on your behalf.


Gather the Evidence and Arrange Treatment – we will collect all of the evidence needed to prove your claim, arrange a medical examination for you, and if appropriate arrange treatment to assist with your recovery.


Win Your Claim – we will fight hard on your behalf to recover maximum compensation in the shortest time.

How long will my claim take?

Straightforward Holiday illness cases may take only a few months to settle. However where liability is disputed or the illness is particularly serious, they may take in excess of a year.

Get in Touch
Andrew Mayall

Personal Injury Solicitor (Employer and Public Liability)

Newcastle Upon Tyne


Start your FREE Enquiry

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Please Note: Estimate amounts are guidelines only. Your injury and recovery are as individual as you are. The amounts are guideline amounts only and any settlement will be based upon the evidence of medical practitioners.