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How do I know if I have been mis-sold Business energy?
17 January 2022
If you used a broker to arrange a new business energy contract and they did not declare how much money they would receive in commission as a result, then you may have been mis-sold a Business Energy Contract.
Legally, an energy broker should declare how much commission they will make as a direct result of arranging an energy contact. In many cases, energy brokers have not declared this, instead they claim to offer a free service, or claim they get paid a set fee by the energy supplier.
How it works?
Here’s an example:
15 pence per kWh – The actual cost of your energy.
2 pence per kWh – The commission given to the broker
17 pence per kWh – What you are paying (what your bill shows you’re paying to the supplier)
2 pence per kWh – The commission then paid to the broker by the supplier.
Are you considering making a business energy claim?
If you believe you may have been mis-sold business energy, the first thing to check is your energy contract. You need to review the contract to make sure any commission has not been declared within it. To support your claim, you may need to supply the following:
- The unique MPAN (Meter Point Administration Number) or MPRN (Meter Point Reference Number)
- The name of the energy supplier.
- Contract start and end date.
- The type of meter.
- The current unit rates and standing charges.
Claims can be made for both previous and current business energy contracts.
For more information and to make a claim, visit our Business Energy Claims page.